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Customer Service

Order By Phone
Toll Free: 
Local: 910-325-7492
Monday through Friday 9:00am-5:00pm EST

Order By Mail
Brass Binnacle
P.O. Box 357
Swansboro, NC 28584

Order Online
To order online simply use our ssl secured shopping cart. Click on the "Add To Cart" button next to each item you would like to purchase. After you are finished shopping click on the "Proceed to Checkout" button, fill out the order form, submit the order, then you are finished! It’s a very simple process.

FREE Shipping
There will be no shipping charge on any order of $50.00 or more within the lower 48 US states. This limited time offer applies only to standard UPS & FedEx Ground shipping. Simply place your order and enjoy the free shipping! For orders under $50.00 there will be a $7.95 shipping charge.

Shipping Time Frame/Carriers
All orders are shipped FedEx or UPS Ground. Please provide a physical ship to address. We do not deliver to PO Boxes. Your order may ship out of our warehouse or we may ship it directly from one of our many suppliers or manufacturers. Most orders ship within 2-3 business days and take approx. 1 to 2 weeks for delivery. Certain Chelsea Clocks can take 2 weeks to ship.

Express Shipping
Express shipping is available for an additional charge. Orders with express shipping placed after 2:00pm EST will not ship until the next business day. You can place an order with express shipping on our website or you can call and place the order over the phone. If you would like an exact quote for 1, 2 or 3 day shipping please call us at: 1-910-325-7492 or e-mail us at: [email protected]. If you e-mail us please provide a daytime phone number so we can quickly contact you. We will need to know the item or items you want to order, zip code and the date you wish to receive the shipment.

Alaska & Hawaii Shipping
Items shipped to Alaska & Hawaii will require an additional shipping charge. We will notify you of this charge after your order is placed.

All items are 100% guaranteed. You must have prior authorization to return any item. Any item received without prior authorization will be refused and you will be liable for any and all shipping costs. Returned items must be shipped in the original packaging. Please enclose your name, order number & specify you would like a refund when shipping any item back to us. Returns must be made within 30 days of the receiving or signed for date. If you are returning an item because it was damaged in shipping we will pay the shipping cost, send you a return label and either replace the item or give you a full refund. Returned items must be packaged well. If you are returning an item for any other reason than it being damaged in shipping you must ship the item back to us and after we receive it we will give you a refund minus the shipping cost. Shipping fees are non-refundable for non-damaged items. Non-stocked items, special orders, clearance items and personalized items are non-refundable.

Ship Returns To:
Brass Binnacle
714 W. Corbett Avenue Suite 25
Swansboro, NC 28584

Restocking Fee
There is no restocking fee on orders placed at our store except on large volume orders over $1000.00 and/or over 50 pieces. On the large volume orders of over $1000.00 and/or 50 pieces the restocking fee is 15%. This fee covers the cost charged to us by the supplier/manufacturer each time we have to send back non-defective items without replacement.

Refused and Unopened Shipments
If you refuse a shipment there is a $10.00 fee. This fee covers the shipping and handling cost incurred by us in processing your order.

International Shipping
We do not ship internationally at this time. However, we support our US Military & do our best to accomodate APO and FPO addresses.

Gift Cards
If you would like for us to include a gift card please give us a call or drop us an e-mail when you place your order. We will send one of our gift cards for you upon receiving instructions from you on how you want the card written. This service is free of charge. We will not be able to send a gift card if your order is shipped directly from the manufacturer/supplier.

Brass Binnacle Privacy Policy
Brass Binnacle will keep all your information completely private and will not provide information to any third parties.
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